RMC DSP Forum

Alistair Murray - Relocation Support Services Ltd

Throughout the year leading up to the Dubrovnik conference, a series of preparation meetings took place featuring representatives from both Relocation Management Companies and Destination Service Providers to discuss previous feedback and agree the best format for the forum.  The RMCs within the group were adamant that this session is vitally important in our industry to provide DSPs with a platform to ask business critical questions, without the sterilisation of the previous year. 

Through a combination of two online surveys and a prequel meeting at the conference, the final list of ten questions was agreed. The consensus was that the ten questions were the ones DSPs most wanted to hear the answers to in a constructive and helpful environment, allowing the RMC representatives to explain their processes and policies, as well as the relationship with their own clients.

The questions included topics such as the training of IACs, referral commission, communication with HR, adding value, innovation and, of course, pricing. The audience were encouraged to participate as much as possible to create a dialogue rather than simply having a presentation with no opportunity for discussion. It soon became evident that each RMC panel member was keen to dispel a few myths and explain what happens in their dealings with the corporate client. 

We hope everyone that attended the session completed the online survey with their feedback. This will be reviewed again to ensure the forum is continually updated and improved and provides genuinely useful information for both RMCs and DSPs alike.

Mail Alistair.Murray@relocationsupport.co.uk

Web http://www.relocationsupport.co.uk

Telephone

DD: +44 (0)1628 594957

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